Direct Shop US LLC Fulfillment Policy
Order Processing
Direct Shop US LLC facilitates transactions between buyers and participating vendors through the Direct Shop US platform. Orders are processed after successful payment authorization and confirmation.
Shipping Policy
- Most orders are processed within 1 business day.
- Orders are typically shipped within 2–7 business days.
- Shipping times may vary depending on vendor location, product availability, carrier delays, and destination.
- Tracking information will be provided when available by the shipping carrier.
Delivery
Products are shipped directly by participating vendors to the delivery address provided by the buyer during checkout or made available for pickup according to the vendor's stated fulfillment options.
Group Buy Orders
Certain products may be offered as Group Buy items. Group Buy orders are only fulfilled when the required Total Order Quantity (TOQ) is reached within the specified purchase period.
If the required TOQ is not achieved:
- The participating vendor may cancel the order.
- Eligible refunds will be issued to affected buyers.
Refund Policy
Refund requests must be submitted within 3 days of receiving the product.
Refunds may be approved when:
- The item is defective.
- The item arrives damaged.
- The vendor determines the order qualifies under its return policy.
After 3 days from delivery, refunds may no longer be available.
Exchanges
Defective or damaged products may be exchanged or credited at the vendor's discretion.
Order Cancellation
Orders may be canceled before shipment, subject to vendor approval. Once an order has shipped, cancellation requests may be treated as return requests and may be subject to applicable vendor policies.
Contact Information
For fulfillment, shipping, refund, or exchange inquiries, customers should contact Direct Shop US LLC through the contact information provided on the website.
